At first, the Brunt Sun Hat I received had a minor defect but when I reached out to Brunt Workwear, their customer service exceeded expectations. They responded quickly, were professional and helpful, and sent me a replacement without any hassle. The new hat fits perfectly, looks great, and holds up well on long sunny days outdoors. It’s rare to find a company that stands behind its products like this. I’ll definitely continue to support Brunt both for the quality and the way they treat their customers!