Anywhere in the continental US! We offer free standard shipping and returns. The only states we charge a fee to ship are Alaska and Hawaii, to cover the high cost of shipping. For more information, see our Terms.
FREQUENTLY ASKED QUESTIONS
Where can you ship?
Do you ship outside the US?
Sorry, we do not ship outside the US.
How do I track my order?
Once your item ships, we’ll send you an email and/ or SMS message with a tracking number.
What's your 30-day, risk-free trial?
You can return any of our full-price products within 30 days of delivery for a full refund, no questions asked.
Do you accept exchanges?
Yes—for items of equal value! You can start an exchange by visiting returns.bruntworkwear.com
You will be taken through a few questions and provided a shipping label for your return item. Just print, slap that bad boy on the box, and send it on back. Once the return items are in the mail, we’ll ship your new boots straight to your door.
How long do I have to return my order?
You have 30 days from the delivery date to return eligible full-priced items.
What’s your return policy?
We offer a 30-day, risk-free trial on full-price boots. This means you can return your boots within 30 days of your order for a full refund, no questions asked. We process your refund as soon as your return arrives at our warehouse. Depending on your credit card company, it may take an additional 2-10 business days after your credit is applied to post to your account. To learn more visit our Returns + Exchanges page.
How do I return my products?
Start a return by visiting our Returns + Exchanges page. You will be taken through a few questions and provided a shipping label for your return item. Just print, slap that bad boy on the box, and send it on back. It’s that simple.
Can I cancel or change my order?
If you catch us before your order ships, we can cancel it—no problem. Just email us at email@example.com. We work fast, so it’s not always possible to cancel your order. That said, shipping and returns are free, so you can easily send them back if it’s not what you want.
How long will it take my order to arrive?
Our free standard shipping orders are estimated to arrive within 3-6 business days after the package has shipped. We have expedited shipping options for a fee.
How do I get my free replacement laces?
If you own a pair of BRUNT boots, you’re eligible for one pair of free BRUNT laces per year. Send us an email at firstname.lastname@example.org and we’ll take care of you.
Why do you only sell your workwear online?
Other premium brands sell to retail stores, who then sell to you. Store rent, utilities, wages and middleman markups mean higher prices. At BRUNT, we’re doing things differently. We cut out the retail middlemen and sell direct to you online, passing along the savings in the process. No B.S. expenses, just the workwear for the job, at the best possible price.
Where are your products made?
So that we can provide you with the highest-quality workwear at the best possible price, we’ve built a global network of top tier suppliers across the U.S., China, and Vietnam.
What's the BRUNT Triple-Layer Insole?
We realized too many workers were replacing perfectly good boots, simply because their insoles wore down. That’s why we created a high-quality, triple-layer insole that can be fully replaced. Our insoles feature a cushy foam bottom layer, a memory foam middle layer, and a non-stick top cloth so they stay in your boot when you take them off. When it comes time, the whole system is easily replaceable—extending the life of your boots.
How do I select the right insole for my boot?
When you purchase a BRUNT insole (available here), you can select the BRUNT boot you’re buying an insole for. If you’re buying an insole for a non-BRUNT product, select "General" from the dropdown.
What's Nano Toe technology?
Our nano toe is made of strong composite materials that are more protective than steel, and lighter, too. Skipping the steel also makes our boots metal detector compatible, and provides more thermal comfort—your feet will stay cool when it’s hot, and hot when it’s cold.
What safety standards do your boots meet?
All our boots meet standard U.S. safety regulations (ASTM).
How should I care for my boots?
Our boots are built to last, but their life can be extended even longer with occasional upkeep. Our products are best cared for with water on the outsoles and neutral cream on the leather. You can view our full guide HERE
How should I care for my apparel?
All of our apparel is machine washable. For best results machine wash cold using a mild detergent. Tumble dry low.
Note: Wash cycles will wear down the DWR finish, we suggest limiting washes to ensure longevity.
What's your safety toe made of?
Our safety toes are made of a strong composite material called Nano. We chose this material because it’s more protective than steel, and lighter, too. Skipping the steel also makes our boots metal detector compatible, and provides more thermal comfort—your feet will stay cool when it’s hot, and hot when it’s cold.
What is DWR?
Some of BRUNT's apparel is treated with an ultra-thin durable water repellent (DWR), a polymer that’s either washed into or applied to the outermost fabric layer. DWR reduces the surface tension of the fabric, so that water simply rolls off.
How do you waterproof your boots?
We waterproof the right way—using an industry-leading, multi-layer system. We start by putting waterproofing solution right into the leather as it’s being tanned. Every seam on the inside of the boot is then coated with a waterproof sealant. Finally, we embed a breathable membrane inside your boot that stops water from getting in, but lets moisture out. Learn more about our waterproofing HERE.
Why are BRUNT boots so light?
The idea that weight = durability is a thing of the past. Sometimes the lightest materials are also the most durable and high performing, thanks to better technology. The weight of your boot is a big deal to us—every ounce can impact your comfort on the job, not to mention how you feel when you take them off at the end of the day. For that reason, when deciding between materials of equal quality, durability, and performance, we always choose the lighter material (even if it means spending more).
Can you order individual boots?
Sorry, we do not offer individual boots for purchase. We do offer free replacement laces as well as insoles, which can be purchased to extend the life of your boots.
How do I know my size?
Our boots are based on a standard fit chart. If we don’t have your half size, we suggest sizing up for the best fit. Most customers get the right fit on the very first try, but just in case, we offer free returns and exchanges on all full-price orders.
What's the Adjustable Width System?
We take the guesswork out of finding boots that are the right width. Below the insole, we’ve added a removable gray shim that can take your boot from a regular fit (D) to relaxed fit (E+). So, if you have a wider foot, or just prefer more room, we’ve got you covered. Instructions for how to remove the gray shim come in every box.
How do I remove the grey insert from my boot?
First, remove the insole. Just below the insole is a gray shim. Remove the gray shim and put the insole back. That's it!
How do I know my pants size?
Our pant sizing is based on two metrics: Waist and Length. To find your waist measurements for each, click the "Find your waist" on The Martin product page under the waist size selector HERE. To find your length measurements for each, click the "Find your length" on The Martin product page under the length size selector HERE
How do I know my hoodie size?
Our hoodie sizing is based on your chest size. To find your chest size, use our guide in the "Find Your Size" pop up under The Coady product page size selector HERE.
How do I know which items are pre-order?
Items that are available for pre-order will feature a "PRE-ORDER" badge on the first product image. Additionally, after you select your size, a pop-up detailing the expected delivery dates will appear.
Can I cancel my pre-order?
You can cancel your pre-order for a full refund anytime between now and when your product ships. (But, we’re pretty sure you aren’t going to want to cancel)
Can I return my pre-order items?
Of course! Our 30-day, risk-free trial applies to pre-order items. The clock doesn’t start until you receive your purchase, so you’ll have plenty of time to take them for a test drive.
What is Route?
Route Protect is a package protection solution that helps cover you in the event your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout.
You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here
Purchased Route Protect and looking to file a shipping issue online? File here
How does Route work?
If your Route protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Need to file a claim? File here
Where is my order?
How Does Route Process Refunds or Reorders?
Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.
Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.
When Should I File a Claim?
Marked As Delivered (Stolen)*
- Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered.
*Please note, orders over $200 USD will require a police report to be filed by the customer before any resolution can occur.
Stuck In Transit (Lost)
- For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
- For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
- Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.
How Do I File a Claim for my Lost, Damaged, or Stolen Order?
If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.
Haven’t downloaded the app yet? Download here
CAN'T FIND YOUR ANSWER?
We're happy to answer your questions. Reach out to email@example.com and a member of our team will get back to you as soon as possible.